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Privacy Policy & Terms of Use

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Privacy Policy

At 77 Removals, we are committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard your information when you use our removals services or interact with our website.

1. Information we Collect:

  • Personal Information: When you book our services or request a quote, we may collect personal information such as your name, address, contact details, and payment information.

  • Booking Details: We collect information related to your move, including the date, time, addresses, and any special requirements.

  • Website Usage: When you visit our website, we may collect data such as your IP address, browser type, pages visited, and duration of visit through cookies and similar technologies.

2. Use of Information:

  • We use the information collected to provide and improve our removals services, communicate with you about your booking, and customize your experience with us.

  • Your personal information may also be used for billing purposes, internal record keeping, and compliance with legal obligations.

3. Sharing of Information:

  • We may share your information with third-party service providers who assist us in delivering our services, such as payment processors, logistics partners, and IT support providers.

  • We do not sell, rent, or lease your personal information to third parties for marketing purposes.

4. Data Security:

  • We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction.

  • Despite our efforts to safeguard your information, please note that no method of transmission over the internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

5. Retention of Information:

  • We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. When your information is no longer needed, we will securely dispose of it.

6. Your Rights:

  • You have the right to access, update, or correct your personal information. You may also request the deletion of your information, subject to legal and contractual obligations.

  • You can opt-out of receiving marketing communications from us by following the unsubscribe instructions included in the emails or by contacting us directly.

7. Changes to this Privacy Policy:

  • We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting the revised Privacy Policy on our website.

  • We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information.

8. Contact Us:

  • If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at .

By using our services or interacting with our website, you consent to the collection and use of your information as described in this Privacy Policy.

Terms of Use



These conditions explain the rights, obligations, and responsibilities of all parties to this Agreement. Where we use the word ‘You’ or ‘Your’ it means the Customer: ‘We’, ‘Us’ or ‘Our’ means the Remover. These terms and conditions can be varied or amended subject to prior written agreement. In Clauses 8, 9, 10, and 11 We limit or exclude Our liability for loss and damage.



1. Our Quotation


1.1 Our quotation includes VAT but, unless otherwise stated, does not include cancellation/postponement waivers, customs duties, port charges including (but not limited to), or any fees, or other taxes payable to government bodies or agencies.


1.2 Our Quotation is valid for twenty-eight days from the date of issue. Unless already included in Our Quotation, reasonable additional charges will apply in the following circumstances:


1.2.1 If the work does not commence within twenty-eight days of acceptance;


1.2.2 Our costs change because of currency fluctuations, changes in taxation, freight, fuel, or toll charges beyond our control.

1.2.3 The work is carried out on a Saturday, Sunday, or Public Holiday or outside normal hours (08.00-17.00hrs) at your request.

1.2.4 We have to collect or deliver goods at Your request above the ground floor and first upper floor.

1.2.5 If You or Your agents request collection or access to Your goods whilst they are in store;

1.2.6 We supply any additional services, including moving, storing extra goods (these conditions apply to such work).

1.2.7 The entrance or exit to the premises, stairs, lifts or doorways are inadequate for free movement of the goods without mechanical equipment or structural alteration, or the approach, road or drive is unsuitable for our vehicles and/or containers to load and/or unload within 20 metres of the doorway.

1.2.8 We have to pay parking or other fees or charges (including fines where you have not arranged agreed suspension of parking restrictions) in order to carry out services on Your behalf. For the purpose of this Agreement parking fines for illegal parking, caused by Our negligence, are not fees or charges and You are not responsible for paying them.

1.2.9 There are delays or events outside Our reasonable control which increase or extend the resources or time allowed to complete the agreed work.

1.2.10 We agree in writing to increase Our limit of liability set out in Clause 8.1 & 8.2 prior to the work commencing;


1.2.11 We have to pay operational charges in order to carry out the service, which may be brought in at any time by the law and amended at any time by the law. Such operational charges may include (but are not limited to) Low Emission Zone (LEZ) charges and congestion charges.

1.3 You agree to pay any reasonable charges arising from the above circumstances.

2 Work not included in the quotation

2.1 Unless agreed by us in writing, we will not:


2.1.1 Dismantle or assemble furniture of any kind


2.1.2 Disconnect, re-connect, dismantle or re-assemble appliances, fixtures, fittings or equipment.


2.1.3 Take up or lay fitted floor coverings.


2.1.4 Move items from a loft, unless properly lit and floored and safe access is provided.

2.1.5 Take down or re-hang curtains, blinds or other window coverings.

2.1.6 Move or store any items excluded under Clause 4.

2.1.7 Dismantle or assemble garden furniture and equipment including, but not limited to: sheds, greenhouses, garden shelters, outdoor play equipment, and satellite dishes, or move paving slabs, planters and the like.


2.1.8 Undertake any work our removal staff is not authorised or qualified to carry out, which may effectively cause damage.

3 Your responsibility

3.1 It will be your sole responsibility to:

3.1.1 Declare to us, in writing, the value of the goods being removed and/or stored or arrange adequate insurance cover for the goods submitted for removal transit and/or storage, against all insurable risks as our liability is limited under clause 8.1, unless you request for us to accept standard liability and have submitted a valued inventory as outlined under clause 8.2.

3.1.2 Obtain at Your own expense, all documents, permits, permissions, licences, customs documents necessary for the removal to be completed.


3.1.3 Pay for any parking or meter suspension charges incurred by Us in carrying out the work.


3.1.4 Be present or represented throughout the collection and delivery of the removal.


3.1.5 Where We provide You with inventories, receipts, waybills, job sheets or other relevant documents You will ensure that they are signed by You or Your authorised representative as confirmation of collection or delivery of the Goods.


3.1.6 Take all reasonable steps to ensure that nothing that should be removed is left behind and nothing is taken away in error.


3.1.7 Arrange proper protection for goods left in unoccupied or unattended premises, or where other people such as (but not limited to) tenants or workmen are, or will be present.


3.1.8 Prepare adequately and stabilize all appliances or electronic equipment prior to their removal.


3.1.9 Empty, properly defrost and clean refrigerators and deep freezers. We are not responsible for the contents.

3.1.10 Ensure that all domestic and garden appliances, including but not limited to washing machines, dish washers, hose pipes, petrol lawn mowers are clean and dry and have no residual fluid left in them;

3.1.11 Provide Us with a correct and up to date contact address and telephone number during removal transit and/or storage of goods.

3.1.12 Arrange appropriate transport, storage or disposal of goods listed in clause 4

3.2 Other than by reason of Our negligence or breach of contract, We will not be liable for any loss or damage, costs or additional charges that may arise from failure to discharge these responsibilities.

4 Goods not to be submitted for removal or storage

4.1 Unless previously agreed in writing by a director or other authorised company representative, the following items must not be submitted for removal or storage and will under no circumstances be moved or stored by Us. The items listed under 4.1.1 below may present risks to health and safety and of fire. Items listed under 4.1.2 to 4.1.7 below carry other risks and You should make Your own arrangements for their transport and storage.

4.1.1 Potentially dangerous, damaging or explosive items, including gas bottles, aerosols, paints, firearms and ammunition.

4.1.2 Jewellery, watches, trinkets, precious stones or metals, money, deeds, securities, mobile telephones, portable media and computing devices, stamps, coins, or goods or collections of any similar kind.

4.1.3 Goods likely to encourage vermin or other pests or to cause infestation or contamination.

4.1.4 We shall notify you in writing as soon as practicable if any of the Goods, are in Our opinion hazardous to health, dirty or unhygienic or likely to attract vermin or pests and under what conditions we would be prepared to accept such Goods or whether we refuse to accept them. Should we refuse to accept the goods We will have no liability to You.

4.1.5 Perishable items and/or those requiring a controlled environment.

4.1.6 Any animals, birds, fish, reptiles or plants.

4.1.7 Goods which require special licence or government permission for export or import.

4.1.8 Under no circumstances will Prohibited or stolen goods, drugs or pornographic material be moved or stored by Us.

4.2 If you submit such goods without our knowledge and prior written agreement we will not be liable for any loss or damage, except when death or injury is caused by our negligence or that of our employees or agents and you will indemnify us against any charges, expenses, damages or penalties claimed against us by third parties.

4.2.1 In addition we shall be entitled to dispose of (without notice) any such goods.

5 Ownership of the goods


5.1 By entering into this Agreement, you guarantee that:


5.1.1 The goods to be removed and/or stored are Your own property, or the goods are Your property free of any legal charge; or


5.1.2 You have the full authority of the owner or anyone having a legal interest in them to enter into this Agreement and You have made the owner fully aware of these terms and conditions prior to entering into this Agreement and that they have agreed to them. 5.1.3 If at any time following the implementation of this agreement to its termination another person has or obtains an interest in the goods You will advise Us of their name and address in writing immediately.


5.1.4 You will provide a full indemnity and pay Us in respect of any claim for damages and/or costs brought against Us if either statement made in 5.1.1 or 5.1.2 is untrue.


5.1.5 If You wish to transfer responsibility of this Agreement to a third party You will advise Us in writing giving Us their full name and address. We will issue a new agreement to them. Our Agreement with You will remain in force until We have received a signed agreement from the third party.



6 Charges if You postpone or cancel the removal


6.1 If You postpone or cancel this Agreement, We reserve the right to charge you a reasonable postponement or cancellation fee according to how much notice is given as set out below at 6.1.1 – 6.1.4. “Working days” refer to the normal working week of Monday to Friday and excludes weekends and Public Holidays.


6.1.1 More than 5 working days before the removal was due to start: No charge.


6.1.2 Between 2 and 5 working days inclusive before the removal was due to start: not more than 50% of the removal charge.


6.1.3 Within 48 hours of the move taking place; 100% of the removal charge.


6.2 Cancellation/Postponement Waiver


If offered, and paid for in advance of the commencement of the services, we agree to waive the charges in Clauses 6.1.1, 6.1.2 & 6.1.3. Our agreement to waive the charges is conditional upon Us receiving written notice of Your intention to Cancel/Postpone no later than 17:00 hours on the preceding Working Day before Services commence. The Cancellation/Postponement charge will entitle You to only one Cancellation/Postponement.



7 Payment


7.1 Unless otherwise agreed by Us in writing, payment is required in full by cleared funds at the time of booking or within 14 days of the removal or storage period. In default of such payment We reserve the right to refuse to commence removal or storage until such payment is received.

7.2  For hourly removals we may request the minimum hourly payment required to confirm the booking prior to commencement of the removals with the outstanding balance taken within 48 hours after completion of the removal. You may not withhold any part of the agreed price. Payment is due on receipt of invoice.

7.3 In respect of all sums which are overdue to us, We will charge interest on a daily basis calculated at 2% per month.

8 Our liability for loss or damage

8.1 Limited Liability

If you do not provide us with a declaration of value of your goods prior to job commencement or you do not require us to accept Standard Liability pursuant to chapter 8.2. below, then we limit Our liability to a fixed limit per item. The amount of liability we accept under this agreement is reflected in Our charges for the work. If You wish Us to increase Our limit of liability per item You agree to pay a higher price for the work as stated in Condition 1.2.11 (Our Quotation).

8.1.1 Unless otherwise agreed in writing, we will pay You up to £50 for each item which is lost or damaged as a direct result of any negligence or breach of contract on Our part, assessed as a sum equivalent to the cost of their repair or replacement, whichever is the smaller sum.

8.1.2 We may choose to repair or replace the damaged or lost item. However, if we choose to the repair the item, we will not be liable for any depreciation in value.

8.1.3 For goods destined to, or received from a place outside the United Kingdom: We will only accept liability for loss or damage

(a)           arising from Our negligence or breach of contract whilst the goods are in Our physical possession, or

(b)           whilst the goods are in the possession of others if the loss or damage is established to have been caused by Our failure to pack the goods to a reasonable standard where We have been contracted to pack the goods that are subject to the claim. Where We engage an international transport operator, shipping company or airline to convey Your goods to the place, port or airport of destination, We do so on Your behalf and subject to the terms and conditions set out by that carrier. If the carrying vessel/conveyance, should for reasons beyond the carrier’s control, fail to deliver the goods, or route them to a place other than the original destination, You may have limited recourse against the carrier depending upon the carriers particular terms and conditions of carriage, and You may be liable for General Average contribution (e.g. the costs incurred to preserve the vessel/conveyance and cargo) and salvage charges, or the additional cost of onward transmission to the place, port or airport of destination. These are insurable risks and it is Your responsibility to arrange adequate marine/transit insurance cover. We do not accept liability for goods confiscated, seized, removed or damaged by Customs Authorities or other Government Agencies unless such confiscation, seizure, removal or damage arose directly as a result of Our negligence or breach of contract.

8.1.4 For the purposes of this Agreement an item is defined as: The entire contents of a box, parcel, package, carton, or similar container; and Any other object or thing that is moved, handled or stored by us.

8.2 Standard Liability

We have a “Goods in Transit” insurance policy (covering all Risks of Physical Loss or Damage to Goods in Transit anywhere in European Union) which can be endorsed to cover client’s goods. Please notify us of the value of your goods to be insured and we can provide you a removals quote including an Insurance Option. Please note that this insurance has been arranged solely in the name of our company. As our customer you will have no enforceable rights under our insurance policy. If you provide us with a signed declaration of the value of your goods prior to the commencement of transit and you agree to pay an additional charge the amount of our liability to you will be as follows:

8.2.1 In the event of loss or damage caused by our negligence or breach of contract, our liability to you will be assessed as a sum equivalent to the cost of their repair or replacement, whichever is smaller, taking into account the age and condition of the goods immediately prior to their loss or damage but subject to a maximum liability of £10,000 (unless we have agreed a higher amount with you).


8.2.3 Where the lost or damaged item is part of a pair or a set, our liability to you, where it is assessed to be the cost of replacement of that item, it is to be assessed as a sum equivalent to the cost of that item in isolation, not the cost of that item as part of a pair or set.


8.2.4 If you make any claim knowing the same to be false or fraudulent as regard to the amount or otherwise, this insurance shall become void and all claims hereunder shall be forfeited.


8.2.5 In line with the policy conditions, we do not accept responsibility for the first £250 of every claim for loss or damage covered by this insurance.


8.2.6 All claims arising from contracts of removals and/or storage within Great Britain must be notified to the remover on the day of delivery of the property, whether unpacked or not.

8.3 Any liability under clauses 8.1 and 8.2 above is expressly subject to all other applicable exclusions set out elsewhere in this agreement

9 Damage to premises or property other than goods

9.1 Because third party contractors or others are frequently present at the time of collection or delivery it is not always possible to establish who was responsible for loss or damage. therefore Our liability is limited as follows:


9.1.1 If we cause loss or damage to premises or property other than goods for removal as a result of our negligence or breach of contract, our liability shall be limited to making good the damaged area only.


9.1.2 If We cause damage as a result of moving goods under Your express instruction, against our advice, and where moving the goods in the manner instructed is likely to cause damage, We shall not be liable.


9.1.3 If We are responsible for causing damage to Your premises or to property other than goods submitted for removal and/or storage, You must note this on the worksheet or delivery receipt as soon as practically possible after the damage occurs or is discovered or in any event within a reasonable time. This is fundamental to the Agreement.


10 Exclusions of liability


10.1 We shall not be liable for loss or damage caused by fire or explosion, unless we have been negligent or in breach of contract. It is Your responsibility to insure Your Goods. If You ask Us in writing to arrange insurance cover for You We will, provided You declare the full replacement value of Your Goods and pay the premium in advance.

10.2 We will not be liable for any loss of, damage to, or failure to produce the following goods:

10.2.1  Bonds, Securities, Stamps of all kinds, Manuscripts or other Documents or Electronically held Data Records, Mobile Telephones.


10.2.2  Plants or goods likely to encourage vermin or other pests or to cause infestation or contamination


10.2.3  Perishable items and/or those requiring a controlled environment.


10.2.4  Furs exceeding £100 in value, Jewellery, Watches, Precious Stones and Metals, Money, Coins, Deeds. 10.2.5 Any animals, birds or fish.


10.3 We shall not be liable for delays or failures to provide the services under this Agreement as a result of war, invasion, acts of foreign enemies, hostilities (whether war is declared or not), civil war, terrorism, rebellion and/or military coup, Act of God, adverse weather, third party industrial action, re-scheduled sailing, departure or arrival times, port congestion, or other such events outside our reasonable control.

10.4 Other than as a result of Our negligence or breach of contract We will not be liable for any loss, damage or failure to produce the goods as a result of:

10.4.1 Normal wear and tear, natural or gradual deterioration, leakage or evaporation or from perishable or unstable goods. This includes goods left within furniture or appliances.

10.4.2 Moth or vermin or similar infestation.

10.4.3 Cleaning, repairing or restoring unless We arranged for the work to be carried out.

10.4.4 Changes caused by atmospheric conditions such as dampness, mould, mildew, rusting, tarnishing, corrosion, or gradual deterioration unless directly linked to ingress of water. OR

10.4.5 For any goods in wardrobes, drawers or appliances, or in a package, bundle, carton, case or other container not both packed and unpacked by Us unless caused by a major accident to means of conveyance.

10.4.6 For electrical or mechanical derangement to any appliance, instrument, clock, computer or other equipment unless there is evidence of related external damage.

10.4.7 For any goods which have a pre-existing defect or are inherently defective.

10.4.8 For perishable items and/or those requiring a controlled environment.

10.4.9 Loss of structural integrity of furniture constructed of particle board resulting from crumbling of the board.

10.4.10 For items referred to in Clause 4.

10.5 No employee of Ours shall be separately liable to you for any loss, damage, mis-delivery, errors or omissions under the terms of this Agreement.

10.6 Where goods are handed out from store Our liability will cease upon handing over the goods to You or Your authorised representative (see Clause 11.1 below).

10.7 We will not be liable for any loss or damage caused by Us or Our employees or agents in circumstances where:

  • there is no breach of this Agreement by Us or by any of Our employees or agents

  • such loss or damage is not a reasonably foreseeable result of any such breach.

11 Time limit for claims

11.1 If You or Your authorised representative collect the goods, We must be notified in writing of any loss or damage at the time the goods are handed to You or Your agent or as soon as practically possible.


11.2 For goods which We deliver, You must give Us detailed notice in writing of any loss and damage within seven days of delivery by Us. We may agree to extend this time limit upon receipt of Your written request provided such request is received within seven days of delivery. Consent to such a request will not be unreasonably withheld.


12 Delays in transit


12.1 Other than by reason of Our negligence or breach of contract, We will not be liable for delays in transit.


12.2 If through no fault of ours We are unable to deliver Your goods, We will take them into store. The Agreement will then be fulfilled and any additional service(s), including storage and delivery, will be at Your expense.


12.3 Any transit times quoted by Us are estimated and based upon information known to Us at the time. Transit times may vary due to a number of factors outside Our control including but not limited to changes in sailing or departure dates made by the freight/shipping company, changes in the routes used by the freight/shipping company and port congestion. We will advise You of any material changes to the transit times as soon as We become aware. We will not be liable for any loss or damage incurred by You as a result of delays in transit time unless directly attributable to Our negligence or breach of contract.


13 Our Right to Hold the Goods (lien)


“Lien” is the legal right of the remover to hold goods until the customer has paid all outstanding charges. We shall have a right to withhold and ultimately dispose of some or all of the goods if You fail to pay the charges and any other payments due under this or any other Agreement. (See also Clause 22). These include any charges that We have paid out on Your behalf. While We hold the goods You will be liable to pay all storage charges and other costs (including legal costs) reasonably incurred by Us in recovering Our charges and applying Our right of lien. These terms and conditions shall continue to apply.


14 Disputes


If there is a dispute arising from this Agreement, and the dispute cannot be resolved following a review of the circumstances giving rise to the dispute by the company management, recourse will be via court proceedings subject to the limitations of clause 18.


15 Our right to sub-contract the work


15.1 We reserve the right to sub-contract some or all of the work.


15.2 If We sub-contract, then these conditions will still apply.


16 Route and method


16.1 We have the right to choose the method and route by which to carry out the work and the location in respect of storage.


16.2 Unless it has been specifically agreed otherwise in writing in our Quotation, other space/volume/capacity on Our vehicles and/or the container may be utilised for consignments of other customers.


17 Advice and information for International Removals


We will use Our reasonable endeavours to provide You with up to date information to assist You with the import/export of Your goods. Information on such matters as national or regional laws and regulations which are subject to change and interpretation at any time is provided in good faith and is based upon existing known circumstances. It is Your responsibility to seek appropriate advice to verify the accuracy of any information provided.



18 Applicable law


Any dispute between us will be governed by the non-exclusive law and jurisdiction of the English or Scottish Courts. If you currently reside or are moving to a place outside the jurisdiction of the Courts of the United Kingdom, alternative laws or jurisdiction of local courts may apply subject to our written agreement prior to the work or services commencing.


19 Your forwarding address


19.1 If You instruct Us to store Your goods, You must provide a correct and up to date address and telephone number and notify Us if it changes. All correspondence and notices will be considered to have been received by You seven days after sending it by first class post to Your last address recorded by Us


19.2 If You do not provide an address or respond to Our correspondence or notices, We may publish such notices in a public newspaper in the area to or from which the goods were removed. Such notice will be considered to have been received by You seven days after the publication date of the newspaper. Note: If We are unable to contact you, We will charge you any costs incurred in establishing Your whereabouts.



20 List of goods (inventory) or receipt


Where we produce a list of Your goods (inventory) or a receipt and send it to You, it will be accepted as accurate unless You write to us within 10 days of the date of our sending, or within a reasonable period agreed between us, notifying Us of any errors or omissions.


21 Revision of storage charges


We review our storage charges periodically. You will be given 30 days’ notice in writing of any increases.


22 Our right to Sell or dispose of the Goods


If payment of Our charges relating to Your goods is in arrears, and on giving You three months’ notice, We are entitled to require You to remove Your goods from Our custody and pay all money due to Us. If You fail to pay all outstanding amounts due to Us, We may sell or dispose of some or all of the goods without further notice. The cost of the sale or disposal will be charged to You. The net proceeds will be credited to Your account and any eventual surplus will be paid to You without interest. If the full amount due is not received, We may seek to recover the balance from You.



23 Termination


If payments are up to date, We will not end this contract except by giving You three months’ notice in writing. If You wish to terminate Your storage contract, You must give us at least 10 working days’ notice (working days are defined in Clause 6 above). If We can release the goods earlier, We will do so, provided that your account is paid up to date. Charges for storage are payable to the date when the notice should have taken effect.

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